Features • Client Management

Every client. Every detail. One secure record. Built for mental health organisations.

Manage client records, referrals, communications, documents and safeguarding securely in one place.

Explore client management

Client Management

Everything in Client Management

Explore each capability below.

Client Waiting Lists

Place clients into a triaged waiting list on creation and monitor it until a therapist is assigned.

Client Records

Hold extensive information on every client and patient in one secure record.

Client Sessions

Manage individual and group sessions for every client from a single view.

Client Communication Log

Track every email, call and note against the correct client record.

Client Document Store

Securely upload, store and share documents against each client's record.

Electronic Client Contracts

Send, sign and store client contracts electronically — no paperwork required.

Client Safeguarding

Flag and track safeguarding concerns securely against client records.

Advanced Search

Powerful filtered search across the whole platform.

Client Archiving

Archive closed client records safely while retaining audit and reporting history.

Client Portal

A secure MFA protected online portal for your clients to view upcoming appointments, complete assessment forms and view and download signed contracts

Accept referrals directly into Rhadar with an embeddable, secure online form. This form is supplied as a public link in <a href> format and as an <iframe> code snippet. Both methods allow for easy integration into your website

Rhadar's client management tools give therapists, counsellors and mental health services a single, secure record for every person they support. From the first referral through waiting list triage, sessions, communications, documents and safeguarding, everything is tied to one auditable client record — hosted in the UK and built to GDPR standards. By centralising client data, your team spends less time hunting for information and more time delivering care. Managers get instant visibility over caseloads, safeguarding concerns and waiting list movement, while clinicians work from an up-to-date, joined-up picture of every client.

Built for how UK therapy services actually work

Rhadar has been developed with UK therapy and counselling services for more than 20 years. Client management is designed around the real workflows of charities, NHS-commissioned services and independent practices — including multi-site organisations, group and individual work, and multi-disciplinary teams.

Secure, UK-hosted and GDPR-ready

All client data is held in secure UK data centres, encrypted in transit and at rest, backed up daily and protected by multi-factor authentication and granular role-based permissions. That means client management in Rhadar is aligned with GDPR, Cyber Essentials Plus and your commissioners' information governance requirements from day one.

Frequently asked questions

Is Rhadar suitable for both charities and private therapy practices?

Yes. Rhadar is used by NHS-commissioned services, mental health charities and private counselling and therapy practices across the UK. Client management scales from small teams to organisations with hundreds of therapists.

How does Rhadar handle client safeguarding?

Safeguarding concerns can be flagged directly on a client's record, with a full history and controlled visibility. Managers can report on open safeguarding cases and audit every action taken.

Can we import our existing client records?

Yes. Our UK-based team will help you plan and run a secure data import from your existing system or spreadsheets, and validate the results with you before go-live.

Where is our client data stored?

Exclusively in UK data centres. Rhadar is Cyber Essentials Plus certified and GDPR-aligned, with encrypted daily backups and role-based access to keep sensitive client data secure.

How quickly can we get up and running?

Once we have a list of your users, your secure Rhadar system will be up and running within 24 hours.