Mental Health Charities

Case management software for mental health charities

Mental health charities across the UK trust Rhadar to run safer, more efficient services. From national helplines and community counselling projects to specialist trauma, bereavement and youth mental health charities, Rhadar brings referrals, client records, session notes, clinical outcomes and funder reporting into a single secure platform — so your team can spend less time on admin and more time supporting the people who need you. Built in the UK for the third sector, Rhadar is designed around the realities of charity work: multiple funded contracts, volunteer counsellors, mixed-location delivery, waiting lists, safeguarding and the constant need to evidence impact. Every part of the platform is GDPR-ready, UK-hosted and fully auditable, giving trustees and commissioners the assurance they expect.

Why Mental Health Charities choose Rhadar

Purpose-built for the third sector Designed with mental health charities from day one, not a generic CRM bolted on to therapy workflows.
Secure, UK-hosted and GDPR-ready All client data is stored in UK data centres with encryption in transit and at rest, role-based access and full audit trails.
Evidence impact to funders Track outcome measures such as CORE-10, PHQ-9, GAD-7, YP-CORE and produce funder-ready reports in minutes.
Manage volunteer and paid counsellors Assign caseloads, supervision, DBS and training records for both employed staff and volunteer therapists.
Waiting lists and referrals under control Triage referrals, manage waiting lists and match clients to the right counsellor with clear, auditable workflows.
Scales with your charity From a single project to national services with multiple contracts, locations and funders — one platform, one source of truth.

Why mental health charities choose Rhadar

Charities delivering mental health support face a unique challenge: growing demand, limited resources and increasing scrutiny from funders and regulators. Rhadar was built to help charities meet that challenge head-on. By replacing spreadsheets, paper files and disconnected tools with one secure system, charities cut administrative overhead, reduce risk and free up counsellors to focus on client work. Whether you deliver bereavement counselling, domestic abuse support, addiction recovery, youth mental health services, refugee wellbeing programmes or peer support, Rhadar adapts to your service model. Configurable services, session types, forms and outcome measures mean the software fits the way you already work.

Referrals, triage and waiting list management

Rhadar makes it easy to accept referrals from self-referral web forms, GPs, schools, social workers and partner agencies. Every referral is captured with a consistent, safeguarding-aware workflow. Triage teams can prioritise risk, allocate to the right service and manage waiting lists transparently — with automatic reminders, status updates and reporting to demonstrate response times to funders.

Clinical notes, outcomes and safeguarding

Counsellors and therapists work in a clean, distraction-free clinical interface. Session notes, risk assessments, safeguarding concerns and care plans are all stored securely against the client record. Built-in outcome measures — including CORE-10, CORE-34, PHQ-9, GAD-7, YP-CORE, WEMWBS and SWEMWBS — let you evidence improvement in wellbeing and demonstrate the difference your charity is making.

Reporting for trustees, funders and commissioners

Rhadar includes over 40 built-in reports covering referrals, activity, DNA rates, waiting times, demographics, outcome improvements, contract performance and financial data. Reports can be filtered by contract, funder, service, location or counsellor, and exported to Excel, PDF or CSV — perfect for monthly funder returns, National Lottery reports, ICB commissioning packs and trustee board meetings.

Security, data protection and Cyber Essentials

Client data is some of the most sensitive information a charity holds. Rhadar is UK-hosted, encrypted, backed up daily and covered by a full disaster-recovery plan. Role-based permissions, two-factor authentication, IP restrictions and full audit logs give your DPO and trustees confidence that data protection obligations under UK GDPR are met.

Frequently asked questions

Is Rhadar suitable for small mental health charities?

Yes. Rhadar is used by small local counselling charities as well as large national mental health organisations. Pricing scales with your usage so smaller charities only pay for what they need, while still benefiting from the same secure, UK-hosted platform.

Can Rhadar handle multiple funded contracts?

Absolutely. You can tag clients, sessions and outcomes by contract, funder or service, then produce funder-specific reports and invoices without duplicating data entry.

Does Rhadar support volunteer counsellors?

Yes. Volunteers, trainees and paid staff can all be managed within Rhadar with appropriate permissions, supervision records, DBS tracking and CPD logs.

Which outcome measures are supported?

Rhadar includes standard measures such as CORE, PHQ-9, GAD-7, Child CORE, and more, plus the ability to build your own custom forms and questionnaires.

Is Rhadar GDPR compliant and UK-hosted?

Yes. Rhadar is hosted entirely in UK data centres, encrypted in transit and at rest, and designed to help your charity meet UK GDPR and Data Protection Act 2018 obligations, with full audit trails and role-based access.

Can we migrate data from spreadsheets or another system?

Yes. Our team supports charities to migrate existing client records, referrals and historical outcome data from spreadsheets, Access databases or legacy systems as part of implementation.